Privacy Policy | CLoSE UK

Who we are

CLoSE UK Limited ('We') gather and process your personal information in accordance with this privacy policy and in compliance with the relevant Data Protection laws and regulations. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The address of our registered office is Unit C2A Comet Studios, De Havilland Court, Penn Street, Amersham, Buckinghamshire, HP7 0PX and we are a company registered in England and Wales under company number 6302566. Any queries relating to this notice should be directed to our IT Manager, who can be contacted using the contact us form on this website.

Information we collect

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as is specified in this policy.

The personal data that we collect is:

Full name
Email
Telephone Number

We collect this information primarily via contact forms on our website.

How we use your personal data

We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

We collect your personal data in the performance of a contract or to provide a service.

We will from time-to-time send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your rights

You have the right to access any personal information that we process about you and to request information about:

What personal data we hold about you.
The purposes of the processing.
The categories of personal data concerned.
The recipients to whom the personal data has/will be disclosed.
How long we intend to store your personal data for.
If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the Data Protection laws and regulations; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Who we share your personal data with

Your personal information supplied to us on the website contact us form is only used internally to process your query. We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement to do so. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the Data Protection laws and regulations, and any other appropriate confidentiality and security measures.

Safeguarding measures

We take your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including, but not limited to:

Pseudonymisation
Restricted access
IT authentication
Firewalls
Anti-virus/malware

Consequences of not providing your data

You are not obligated to provide your personal information to us. However, as this information is required for us to provide you with our services, deliver your products and for other legitimate interests, we will not be able to offer all of our services without it.

How long we keep your data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Making a complaint

We only process your personal information in compliance with this Privacy Policy and in accordance with the relevant Data Protection laws and regulations. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner's Office who are the supervisory authority.

Cookie notice

A 'cookie' is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings. However, if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Other websites

Our website contains, or in future may contain, links to other websites. This Privacy Policy only applies to our website, so when clicking links to other websites you should read the Privacy Policy that relates to the destination website.

Last updated: February 2024